RePhoned offers quality and affordable cell phone service & repair in Champaign, IL and beyond.

Please see the following frequently asked questions:

General iPhone Repair Questions

There are multiple issues with my iPhone, do you offer repair bundles?

Duh. Just give us a call at (844) 952-7348  or  email service@rephoned.com and we will see what we can set up for you. We are headquartered at 512 E. Green Street in Champaign, IL, so if you are in the area please stop in to our store!

So I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Absolutely, we do that all the time for customers. Bring your phone in or pop it in the mail and we’ll let you know what we can do to help. Don’t forget to include your name and contact information.

Do you repair any other kind of phones?

Of course! If you have managed to break your cell phone, odds are we can fix it.

Do you buy broken iPhones?

Yep! Just stop in to RePhoned headquarters at 512 E. Green St., Champaign, IL or email us about it at service@rephoned.com

Mail In Repairs and Shipping

Please pack your iPhone in a small box or reinforced mailer and ship the phone with the carrier of your choosing to our location at: RePhoned, 512 E. Green St., Suite C, Champaign, IL  61820   Please include your name, contact number, return address, phone pass code and email address with the phone so that we can quickly begin the repair when it arrives at our repair facility. Once the phone has been repaired, we will contact you and return it to the address provided.

What do I need to include with my iPhone when I ship it?

Nothing, all we need to complete the repair is your iPhone. No need to send your box, any accessories, or your SIM card.

Do you need my SIM Card?

Nope. We have our own SIM cards to test the phone with, no need to send yours.

Do you need my iPhone’s pass code?

Yes we do. If there is a pass code on the phone it hinders our ability to test all the functions of the phone. Please provide your pass code with the iPhone when you send it in for repair. If you do not wish to provide your pass code, certain phone functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be guaranteed.

Can you bill my shipping account with FedEx or UPS for return shipping?

Sure, please just call a customer service representative at (844) 952-7348  or   (217) 689-4636 to make the proper arrangements.

Do you do logic board replacement?

Due to its high cost, The logic board is the only part in the iPhone that cannot be repaired. If the logic board of the phone has been irreversibly damaged, we will not be able to repair the phone.

Water Damage Questions

What happens during water damage?

In short, water can short circuit critical components and cause corrosion. Fortunately, damaged cause by water or liquid incursion can often be reversed resulting in a fully repaired iPhone.

I dropped my phone in liquid that was not water, should I send it in for water damage service?

Absolutely, we have repaired iPhones that have been dropped in all kinds of liquid, not just water. We have seen phones dropped in beer, sweet tea, a deep fryer and everything in between. Water damage service applies to all type of liquid, not just water.

I dropped my phone in salt water, is it even worth sending it in?

Absolutely. Though the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your iPhone in for a water damage repair. Our success rate on salt water damaged phone is lower than that of phone that have been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.

What should I do if my iPhone falls in water or another liquid?

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the phone in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.

My iPhone fell into water, should I let it dry out to see if it works before I send it in?

Though the iPhone can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the phone in as soon as possible even if it is still wet as our chance at repairing the phone increases substantially the sooner we receive it.

My iPhone was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the phone has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This is why we offer a water damage service specially tailored for water damaged iPhones.

How much does water damage repair cost for a 3GS?

The cost for a 3GS Water Damage repair is $129.99. The repair covers any parts and labor from the initial water damage to get the phone fully functioning. It also comes with a 90-day warranty on all parts and labor on the initial water damage.

How long does water damage repair generally take?

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

What if you are unable to save my water damaged iPhone?

If we are unable to repair your water damaged iPhone for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your iPhone could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the phone at our repair facility.

Do you offer a warranty on the water damage service?

Our water damage repair service includes a 90-day warranty so if you experience any water related issues caused by the initial water damaged within 90-days, you are covered.

What does this warranty cover?

Our 90-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the iPhone.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the glass and digitizer repair, as the digitizer that is being replaced is the part responsible for all touch functionality.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage.

Still not sure?

Send a picture of the current condition of the phone while it is powered on to service@rephoned.com and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Do you offer a warranty on screen repair services?

Yes, all parts and repair services include a 90-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced.

iPhone Parts

I have never taken apart an iPhone, should I attempt an iPhone repair myself?

iPhone repair can be a difficult and tedious task. If you do not have any experience working on small electronic devices it is not recommended that you attempt the repair yourself. Many customers who purchase parts to attempt an iPhone repair themselves end up causing further damage to the phone costing them more and sometimes fatally damaging the phone beyond repair.

Do your parts come with installation instructions?

Unfortunately, our repair parts do not come with any installation instructions.

Are your parts Original Apple or OEM?

Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.

Do you offer wholesale pricing for bulk parts orders?

Yes, please contact a customer service representative at (844) 952-7348  or   (217) 689-4636 or service@rephoned.com for a wholesale price list and minimum order quantities.

Do I need to make an appointment to bring an iPhone to your repair location?

No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any iPhone related needs.

Technology recycle & trade-in

In store:

  • Bring it in – we’ll inspect your devices
  • Get a quote – we’ll make you an offer (or recycle it for you)
  • Get paid – you’ll receive RePhoned credit to use on anything in store or online

 Online:

  • Get a quote – find out how much it’s worth. Email service@rephoned.com
  • Send it in – ship it to us
  • Get paid – you’ll receive RePhoned credit to use on anything in the store

 

Unsure If you’re already covered? Check your Apple Care Coverage: https://selfsolve.apple.com/agreementWarrantyDynamic.do